The most common situations in which we collect personal information from you are when:
The kinds of personal information we collect from you will depend on the circumstances in which that information is collected. We may collect personal information including:
The purposes for which your personal information will be used will depend on the circumstances in which that personal information is collected. We will inform you of the purposes for which we intend to use your personal information in a collection notice at or before the time we collect your personal information.
Generally, we may use your personal information for:
We will never use your personal information for direct marketing. We may use de-identified information to review and improve our services.
The third parties to whom your personal information will be disclosed will depend on the purposes for which that personal information is used. We will inform you of the third parties to whom your personal information will be disclosed in a collection notice at or before the time we collect your personal information.
Generally, we may disclose your personal information to third parties as necessary for:
For example, when we provide you with medical advice or treatment, we may disclose your personal information to:
In exceptional circumstances, we may be required or permitted by law to disclose personal information, for example to law enforcement authorities or to prevent a serious threat to public safety.
We will not disclose your personal information to any third party located outside Australia without your consent.
We will take all practicable steps to ensure that your personal information is protected against unauthorised access, processing, erasure, loss or use.
We store your personal information in Australia.
You may contact us to seek access to or correction of personal information which we hold about you. There are certain exemptions under the Act which may apply to access and correction requests. We may require that the person requesting access or correction provide suitable identification and we may charge a reasonable administration fee for responding to an access request.
Requests to access or correct personal information held by us should be addressed to [email protected].
If you have any complaints about our personal information handling practices, please contact [email protected] and we will do our best to resolve your complaint. If you are not happy with our response, you have the right to contact the Office of the Australian Information Commissioner. Contact details can be found at www.oaic.gov.au.